Orders & Returns


Web Orders

When you place an order with us, you will automatically receive and email notification verifying your purchase, and how it will be shipped to you. If there is a problem with your order, we will contact you as soon as possible.

For out of stock items, we will hold your order for 10 business days while we wait for the item(s) to arrive. If we are unable to ship your order within 10 days, we will let you know when you can expect your order.

Please contact us if you experience any shipping delay or if you do not receive your order confirmation or tracking information promptly.

Phone Orders

If you do not wish to send your credit card information via our secure server, we would be happy to process your order over the phone. Just call us at 940-766-1234.

Method of Payment

Currently we accept Visa, MasterCard, Discover and American Express using our secure server to ensure your privacy and security.

Sales Tax

If your order is shipped to an address in California, Texas or Oklahoma applicable sales taxes will be added to your order.

Returns

You have 30 days from the date of invoice to return your purchase. The returned item(s) must be unused and in original condition, with the original package. All documentation, parts and accessories must be included to ensure full credit. NO full refunds, store credit or exchange only.

We can not accept returns on items that appear to have been used, are soiled or appear to have been washed, or that have been damaged due to misuse or mishandling. Personalized items and personal care items such as breast pumps, breastfeeding accessories and undergarments are a final sale and can not be returned.

Please send returns via UPS or insured Parcel Post to:

StorkLand
3004 Kemp Blvd
Wichta Falls, TX 76308

Please include the original packing slip, a copy of the sales receipt and return authorization form.

Return shipping charges are the responsibility of the customer. Shipping charges will be refunded only in the event the product is defective or shipped in error.

In store credit and gift cards redeemed in store only.

Defective Items

Please contact us within 30 days of the date of invoice if your purchase is defective. All products are covered under the manufacturer's warranty. At the discretion of StorkLand, we will either replace missing or damaged parts or replace the entire product at our expense.

Damaged Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense. Please be sure to inspect your item(s) carefully for any concealed damage.

Contact StorkLand within 7 business days of the delivery date to report the damage. Please email pictures showing issues to storkland@storkland.com. Please be sure to have information such as model number, serial number, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. This applies to canceling and returning a damaged item as well.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

Order Cancellations

If you wish to cancel your order, please call us as soon as possible. If your order has already shipped, our normal return policy will apply.